FAQs


Are your products authentic and original?

All our models are 100% authentic and sourced from trusted brands.

How may I get assistance with my online order?

Our customer support team is here to help you with any questions or issues related to your order. You can reach us through:

Email: Diecastlab@hotmail.com
Phone/WhatsApp: 0547799555 or 0547799444

Or feel free to reach out via our contact us page
We’ll be happy to assist with order tracking, payment inquiries, returns, or any other concerns you may have.

Do you offer shipping and how long does it take?

Yes, we do! 🚚 Orders are delivered within 1–3 working days.

Dubai: Free delivery
Sharjah & Ajman: 70 AED
Abu Dhabi, Ras Al Khaimah, Al Ain, Fujairah: 100 AED
Other Emirates: Delivery charge depends on the area

How do I track delivery of my order?

If you’d like to track the status of your delivery, please reach out to our customer support team. They’ll be happy to provide you with the latest updates and assist with any order-related inquiries.

Are rare and limited edition products restocked?

Most limited edition products are not restocked once sold - First come, first served.

What scale are the diecast models?

Our models come in various scales such as 1:12, 1:18, 1:24, 1:43, and 1:64 clearly mentioned on each product page. Please check the product description before placing your order.

What materials are used in the models?

All models are made with high-quality diecast metal and detailed plastic parts. Many include realistic rubber tires, opening doors, and finely detailed interiors.

Are the colors exactly as shown in the pictures?

We make every effort to display products as accurately as possible. However, slight color variations may occur due to lighting, screen settings, or manufacturer updates.

Are these models limited edition or collectible?

Many of our models are limited edition collectibles. Availability depends on the brand and production run, so once they’re sold out, they may not come back in stock.

Are these toys or collectibles?

Our products are designed as collector’s items. While they may look like toys, they are not intended for children under 14 due to small and delicate parts.

How can I be sure the model is authentic?

We source directly from trusted manufacturers and suppliers, so every diecast model is 100% authentic.

Do you ship internationally?

At the moment, we deliver only across the UAE. For international shipping inquiries, please contact our support team.

What payment methods do you accept?

We accept major credit/debit cards, online payment gateways, and cash on delivery (where available). Payment options are shown at checkout.

Still have questions?

Contact our customer support.